Wreck Room
Legal

Privacy Policy

At Wreck Room, we value your privacy and are committed to protecting your personal information. By accessing our website or using our services, you agree to the practices described below.

1. Information We Collect

  • We may collect personal information (name, email, phone, DOB where required, billing details, emergency contacts), booking information (session date/time, package, participant count), and technical information (IP address, browser, device, OS, usage statistics, cookies).

2. How We Use Your Information

  • We use your information to process and manage bookings, confirm appointments and send booking updates, provide customer support, respond to enquiries, improve our website and customer experience, ensure safety and operational compliance, and meet legal and regulatory obligations.

3. Payment Information

  • Payments are processed through secure third-party gateways. Wreck Room does not store your complete card, UPI PIN, or banking credentials on its servers. All transactions are encrypted and handled in accordance with applicable security standards.

4. Cookies & Analytics

  • Our website uses cookies and similar technologies to improve functionality and understand how visitors use our website — remembering preferences, improving performance, analysing behaviour, and enhancing user experience. You may disable cookies through your browser settings; some features may not function properly.

5. Marketing Communications

  • With your consent, we may send promotional offers, new experience launches, event invitations, discounts, and company updates. You may unsubscribe at any time via the unsubscribe link or by contacting us directly.

6. Sharing of Information

  • We do not sell, rent, or trade your personal information. We may share your information only with payment service providers, booking and scheduling platforms, IT and website service providers, marketing service providers (where applicable), and government authorities or law enforcement when legally required.

7. Photography & Videography

  • Photos and videos may be captured within Wreck Room for promotional, marketing, and social media purposes. If you do not wish to appear, please inform our staff before your session.

8. Data Security

  • We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, alteration, disclosure, and destruction. No method of transmission or electronic storage is completely secure.

9. Data Retention

  • We retain your personal information only for as long as necessary to deliver our services, maintain booking records, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Rights

  • Subject to applicable laws, you may have the right to access your personal information, correct inaccurate information, request deletion of your personal data, opt out of marketing communications, and request information about how your data is used.

11. Third-Party Links

  • Our website may contain links to third-party websites. Wreck Room is not responsible for the privacy practices, security, or content of external websites.

12. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated "Last Updated" date. Continued use after such changes constitutes acceptance.

Consent

By accessing our website, creating a booking, or using any Wreck Room services, you acknowledge that you have read, understood, and agree to this Privacy Policy.